RUC Hub

Privacy Policy

How we collect, use, and protect your personal information.

RUC Hub - Privacy Policy

Last updated: 9 February 2026

This Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected when you access or use RUC Hub, available at https://ruchub.co.nz (the “Site”).

This policy is intended to comply with the Privacy Act 2020 (New Zealand) and applies to all users of the Site.

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

RUC Hub is owned and operated by:

RUC ON RAILS LIMITED
Company Number: 9362845
NZBN: 9429053041746
Registered Address: 26 Hobson Street, Suite 15587, Auckland, 1010, New Zealand

References to “RUC Hub”, “we”, “us”, or “our” refer to RUC ON RAILS LIMITED in its capacity as operator of the Site.

2. Scope of this policy

This Privacy Policy applies to:

  • use of the Site
  • interactions with content
  • submissions through contact forms
  • correction or takedown requests
  • newsletter or mailing list signups (if enabled)
  • voluntary contributions
  • analytics and tracking technologies

This policy does not apply to third-party websites linked from the Site.

3. What is personal information

For the purposes of this policy, personal information means information about an identifiable individual, as defined in the Privacy Act 2020.

This does not include information that has been irreversibly anonymised or aggregated.

4. Personal information we may collect

We may collect personal information in several ways, including when you voluntarily provide it or when it is automatically generated through use of the Site.

4.1 Information you provide voluntarily

This may include:

  • name
  • email address
  • contact details
  • messages or correspondence
  • information submitted with correction, feedback, or takedown requests
  • payment-related information (excluding full payment card details)

You are not required to provide personal information unless it is necessary to respond to your request or process a transaction.

4.2 Automatically collected information

When you use the Site, we may automatically collect:

  • IP address
  • device identifiers
  • browser type and version
  • operating system
  • pages viewed and interactions
  • referring URLs
  • timestamps
  • approximate geographic location (derived from IP)

This information is typically collected through logs, cookies, and analytics tools.

5. Cookies and tracking technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • operate and secure the Site
  • understand how the Site is used
  • improve content and user experience
  • measure traffic and engagement
  • support marketing and outreach activities

Cookies may be first-party or third-party.

You can manage or disable cookies through your browser settings, but some Site functionality may be affected.

6. Behavioural analytics and interaction recording

To understand how the Site is used and to improve performance, usability, and reliability, we may use behavioural analytics tools that record interaction events occurring during a visit.

These tools may capture technical interaction data such as page navigation, clicks, scrolling behaviour, cursor movement, interface interactions, and page loading events. This information is used to generate visual reconstructions of user sessions for the purpose of analysing how visitors engage with the Site.

Interaction recordings are used for internal product improvement, diagnostics, fraud prevention, performance monitoring, and user experience optimisation.

Where interaction recording tools are used, reasonable measures are implemented to avoid capturing sensitive information entered into forms or fields where such information would not normally be required for analytics purposes.

Interaction data may be processed by third-party analytics service providers acting on our behalf.

7. How we use personal information

We may use personal information for purposes including, but not limited to:

  • operating, maintaining, and improving the Site
  • responding to enquiries, feedback, or requests
  • processing payments
  • preventing fraud, misuse, or security incidents
  • monitoring performance, analytics, and usage trends
  • developing new features, content, or services
  • communicating with users (including updates or notices)
  • supporting commercial operations associated with RUC on Rails Limited
  • internal research, analysis, and reporting
  • complying with legal obligations

Personal information may be combined with other data to improve understanding of how the Site is used.

8. Commercial use of information

To the extent permitted by law, personal information may be used in connection with the commercial activities of RUC ON RAILS LIMITED, including:

  • analytics and product development
  • marketing and outreach
  • business intelligence
  • aggregated reporting
  • internal decision-making

We do not use personal information to make automated decisions that produce legal or regulatory effects on individuals.

9. Disclosure of personal information

We may disclose personal information to:

  • service providers and contractors (e.g. hosting, analytics, payment processing, email services)
  • professional advisers (e.g. legal, accounting, audit)
  • third parties where required by law, court order, or regulatory request
  • potential purchasers or investors as part of a business transaction (subject to confidentiality)

We do not guarantee that personal information will never be disclosed to third parties, but we take reasonable steps to limit disclosure to what is necessary.

10. Sale or sharing of information

We may share or disclose personal information as part of lawful commercial arrangements, including analytics, marketing, or business operations, subject to applicable privacy law.

We do not sell personal information in the sense of transferring ownership of identifiable personal data without lawful basis, but information may be shared with third parties under contractual arrangements consistent with this policy.

11. Storage and security

Personal information may be stored in New Zealand or overseas, including in cloud-based systems.

We take reasonable technical and organisational measures to protect personal information against:

  • loss
  • misuse
  • unauthorised access
  • disclosure or alteration

No system is completely secure, and we cannot guarantee absolute security.

12. Retention of information

Personal information is retained only for as long as reasonably necessary to:

  • fulfil the purposes described in this policy
  • meet legal, accounting, or regulatory requirements
  • resolve disputes or enforce agreements

Information may be anonymised or aggregated for longer-term use.

13. Your rights

Under the Privacy Act 2020, you have the right to:

  • request access to personal information we hold about you
  • request correction of personal information

Requests must be made in writing and may require verification of identity.

We may refuse requests in limited circumstances permitted by law.

14. Third-party websites

The Site contains links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party sites. You should review their privacy policies independently.

15. Children

The Site is not directed at children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us and we will take reasonable steps to address the issue.

16. Changes to this policy

We may update this Privacy Policy from time to time.

Changes take effect when published on the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

17. Contact us

If you have questions, concerns, or requests relating to privacy, contact:

RUC Hub Editorial Team
Email: contact@ruchub.co.nz

Operator: RUC ON RAILS LIMITED
Company Number: 9362845
NZBN: 9429053041746
26 Hobson Street, Suite 15587
Auckland, 1010
New Zealand