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Automobile Association (AA)

New Zealand's largest membership organisation and the dominant face-to-face channel for NZTA transport services, processing 80% of all driver licensing transactions.

Auckland, NZMutual Member SocietyFounded 1903~1000 employees
Automobile Association (AA) logo
Website
1.8M+
Members
80%
Of all NZ driver licensing transactions
106
Service locations nationwide
37
AA Centres
41
AA Auto Centres (WoF/servicing)
1903
Year founded

Overview

The Automobile Association (AA) is New Zealand's largest membership organisation with over 1.8 million members. Founded in 1903, the AA operates as both an advocacy body for motorists and as the country's largest face-to-face service delivery channel for Waka Kotahi NZTA. Under a long-standing contractual arrangement, the AA processes over 1 million driver licensing transactions per year - approximately 80-82% of all NZ driver licensing volume - and provides vehicle registration, RUC sales, WoF/CoF inspections, and Transport Service Licence applications across its nationwide network of 106 service locations.

Products & Services

RUC Sales (Over-the-Counter)

Purchase Road User Charges licences for diesel, electric, and other non-petrol vehicles at any of the 37 AA Centres. In-person service only - online RUC goes through NZTA Transact.

Driver Licensing

New applications, renewals, replacements, overseas conversions, and theory/practical tests. The AA handles 80-82% of all NZ driver licensing transactions monthly.

Vehicle Registration

New vehicle registration, re-licensing, change of ownership, and registration holds delivered as an NZTA agent.

WoF & CoF Inspections

Warrant of Fitness at 41 AA Auto Centres and 9 drive-in testing stations. Certificate of Fitness (CoF-B) for heavy vehicles at Hornby and New Plymouth stations.

Roadside Assistance

24/7 breakdown service for AA members - the core membership benefit.

AA Insurance

Car, home, contents, travel, and life insurance through AA Insurance (subsidiary).

History

03
1903

Auckland Automobile Association founded, the precursor to the national AA.

91
1991

Regional automobile associations merge to form the national New Zealand Automobile Association.

03
2003

AA celebrates 100 years of service. Membership exceeds 1 million.

22
2022

Nadine Tereora appointed as CEO - the AA's first female chief executive.

Leadership

Nadine Tereora

Chief Executive Officer

Since 2022

First female CEO in the AA's history.

Simon Douglas

Chief Policy Officer

Leads the AA's transport policy and advocacy work including positions on RUC reform.

RUC Involvement

The AA is one of several authorised agents for NZTA for the over-the-counter sale of RUC licences. Customers can purchase RUC at any of the 37 AA Centres nationwide. The AA does not offer digital RUC purchasing - that goes through NZTA Transact or eRUC providers. As an advocacy body, the AA represents the interests of 1.8 million motorists in RUC policy debates, including the transition from fuel excise to universal distance-based charging.

Market Position

  • Authorised NZTA agent for over-the-counter RUC sales at 37 AA Centres
  • Largest face-to-face channel for NZTA services (80%+ of driver licensing)
  • 106 total service locations including AA Centres, agents, and mobile units
  • Could become a digital RUC retail provider under the emerging open retail framework (2027+)

Policy Positions

  • Represents 1.8 million motorists in RUC policy discussions
  • Advocates for fairness in the transition from fuel excise to universal RUC
  • Has raised concerns about the impact of RUC on light vehicle owners, particularly the cost of compliance
  • Supports the principle of distance-based charging but emphasises privacy protections and affordability

Notable Events

AA Backs Electronic RUC Reform but Raises Privacy and Cost Concerns (2025)

The AA publicly supported the government's plan to replace petrol tax with electronic road user charges for all 3.5 million light vehicles, calling the current paper-based system outdated and unfair. However, AA Policy Director Martin Glynn warned that private operators managing the new scheme must keep administrative costs minimal, expressing concern that profit-seeking providers could increase costs for motorists. The AA also flagged privacy concerns around vehicle tracking data under the new electronic system.

Road user charges: AA backs shake-up but wants low admin costs – RNZRoad user charge plan a 'good idea', but privacy a concern – AA – 1NewsWhat we know so far about the new road user charges and the end of petrol tax – RNZ

AA Monitors Fuel Companies After Auckland Regional Fuel Tax Abolished (2024)

When the government abolished Auckland's 11.5 cents-per-litre regional fuel tax on 30 June 2024, the AA put fuel companies on notice, demanding they pass the full savings on to consumers. AA principal policy adviser Terry Collins referenced a Commerce Commission report showing oil companies were historically slow to lower prices, warning the industry the AA would be watching closely. The regional fuel tax had raised approximately $780 million since its introduction in 2018.

Auckland fuel tax: AA puts fuel companies on notice ahead of tax's removal – RNZHave Auckland petrol prices dropped after removal of regional fuel tax? – NZ Herald

AA Insurance Fined $6.175 Million for Overcharging Customers (2024)

The High Court ordered AA Insurance to pay a $6.175 million penalty after the Financial Markets Authority found the insurer had overcharged more than 200,000 policyholders a total of $11.12 million between 2015 and 2020. The breaches involved failing to apply multi-policy discounts, AA membership discounts, and guaranteed no-claims bonuses. AA Insurance had already remediated the issue by repaying $15.6 million to affected customers between 2020 and 2022.

AA Insurance fined over misleading no-claims bonus offer – RNZAA Insurance hit with $6.1m penalty for overcharging, misleading customers – NZ Herald

AA Leads Industry Push for Lower EV Road User Charges (2024)

The AA joined forces with Drive Electric, the Motor Industry Association, and other industry groups in a joint submission arguing that proposed RUC rates for electric vehicles were too high, claiming EV owners would pay 95 percent more than fuel-efficient petrol car owners pay in fuel tax. The coalition recommended a rate of $60 per 1,000km for EVs versus the government's proposed $76, and $42 for plug-in hybrids. While the government did not adopt the AA's preferred rates, it did lower the PHEV rate to $53 per 1,000km when charges took effect on 1 April 2024.

$1000/year to drive your EV: Road user charges for electric vehicles from April 1 – NZ HeraldRoad user charges: Are EVs still cheaper to run than petrol cars? – RNZ

Company Information

THE NEW ZEALAND AUTOMOBILE ASSOCIATION (INCORPORATED)

Registered
Company Number

215426

NZBN

9429042781608

Listed by the AA on their website but could not be found or verified on the NZ Companies Register. Source

Entity Type

NZ Incorporated Society

Incorporated

23 Nov 1915

Registered Office

Level 5, 20 Viaduct Harbour Avenue, Auckland Central, Auckland, 1010, New Zealand

Directors (7)

Nadine Tereora

Auckland, New Zealand

01 Feb 2022

Paul Michaelsen

Auckland, New Zealand

18 Mar 2023

Michelle Corse-Scott

Auckland, New Zealand

18 Mar 2023

Steven Grant

Auckland, New Zealand

09 Mar 2024

Andrew McKillop

Auckland, New Zealand

09 Mar 2024

Marcus McClosky

Auckland, New Zealand

02 Apr 2024

Graham Judge

Auckland, New Zealand

13 Dec 2024

Source: NZ Companies Office · Last checked February 2026

View on Companies Register

Profile compiled from public sources. Last updated February 2026. Back to Market Map →